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Return to shopFrequently Asked Questions (FAQs)
Products Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Simply browse our beautiful collection of cover-ups, beach towels, and dresses, select your favorite items, choose your size, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Orders Payments
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, as well as PayPal.
Absolutely. All transactions are processed through a secure payment gateway and encrypted for your safety. We never store your credit card details on our servers.
Yes! You can enter a valid coupon code during checkout to enjoy discounts or special offers. Only one code can be applied per order.
If your payment is declined, please double-check your card details or try another payment method. You can also contact your bank to ensure there are no restrictions. If the issue continues, reach out to us at support@chezary.com for assistance.
Order Cancellation & Returns
Yes, you can request a cancellation or modification within 12 hours of placing your order by emailing support@chezary.com. After 12 hours, we may not be able to make changes as your order could already be in production or processing.
You have 30 days from the date you receive your order to request a return. Items must be unworn, unused, with all tags attached, and in their original packaging. If the product is defective, damaged, or incorrect, we’ll cover the return shipping cost.
Email us at support@chezary.com with your order number, proof of purchase, reason for return, and photos if the item is defective or damaged. We’ll respond within 1–2 business days with a prepaid return label (if applicable) and instructions.
We sincerely apologize for any inconvenience. If you receive a defective or incorrect item, please contact us at support@chezary.com.com with your order details and photos, and we will make it right.